Ubiquity was founded by an experienced group of contact center professionals and technologists.
Our global infrastructure and development teams are located at the very heart of our day-to-day operations, enabling us to build, adjust and customize our technology to the exact needs of the end-user.
Our Manila-based Software development team focuses exclusively on Ubiquity’s proprietary tool kit, developing advanced proprietary solutions, and aiding internal integration for multi vendor environments. Our global IT infrastructure engineering team is located closely to our agents, team leaders and operations managers enabling them to engage in a regular dialogue.
This unique approach enables us to bring the user experience to the next level, and proactively identify potential issues and reduce resolution time.
To learn more, read our article in the International Customer Management Institute on ‘Managing Next Generation Contact Center Technology in a Global Environment.
Interactive Voice Response (IVR)
Customer relationship management
Enterprise resource planning
Software application development
On shore, near shore and off shore development facilities
Computer telephony integration (CTI)
Business continuity management