Innovation is in our DNA

Ubiquity was founded by an experienced group of contact center professionals and technologists.

Our global infrastructure and development teams are located at the very heart of our day-to-day operations, enabling us to build, adjust and customize our technology to the exact needs of the end-user.

Our Manila-based Software development team focuses exclusively on Ubiquity’s proprietary tool kit, developing advanced proprietary solutions, and aiding internal integration for multi vendor environments. Our global IT infrastructure engineering team is located closely to our agents, team leaders and operations managers enabling them to engage in a regular dialogue.

This unique approach enables us to bring the user experience to the next level, and proactively identify potential issues and reduce resolution time.

To learn more, read our article in the International Customer Management Institute on ‘Managing Next Generation Contact Center Technology in a Global Environment.

Our core technology solutions include:

Interactive Voice Response (IVR)
Business intelligence
Data Analytics
eCommerce development
Customer relationship management
Unified Communications
Enterprise resource planning
Workforce management
Software application development
System globalization/localization
On shore, near shore and off shore development facilities
Strategic alliances
Web development
Computer telephony integration (CTI)
Network support
Business continuity management