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“When we launched our prepaid card product, we needed a team that would provide us with expertise and data-driven insights.
Ubiquity stepped up to the plate,understood what we needed, and then quickly delivered it with confidence and results.
Not only were we able to avoid the growing pains of fast expansion, but the quick deployment avoided the usual compromises you have to make with a speedy solution. The Ubiquity team has really become an extension of our business, which has made us stronger as a company, and continued to ensure our successful growth.”
Univision Enterprises develops products and services to directly serve the U.S. Hispanic community, such as the Univision MasterCard Prepaid Card®, a culturally relevant, safe, and cost-effective alternative to cash and checks.
Ubiquity Global Services was awarded a multi-year contract to provide a range of bilingual contact services, including multi-channel customer service, mailroom and process fulfillment work. These services are delivered from Ubiquity’s facilities in San Salvador, El Salvador and Manila, Philippines using Ubiquity’s global cloud ACD solution. Ubiquity also provides a full range of Interactive Voice Response (IVR) services for Univision’s GPR card program, including application design, development and VoiceXML hosting.