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May 28, 2014
Leveraging Chat Support for Mobile Applications

Written by Corey Besaw ° 0 Comments
Training tenured agents

October 6, 2013
Thoughts on training tenured agents

Written by Corey Besaw ° 0 Comments
Voice of the Customer

September 23, 2013
Building a great Voice of the Customer (VoC) program

Written by Sagar Rajgopal ° 0 Comments
next generation contact center technology

September 3, 2013
Next Generation Contact Center Technology

Written by Franz Schwarzinger ° 0 Comments