Experience the difference between a provider and a partner.

From day one, we serve as an extension of your team, aligning cost and business goals and offering uncommon transparency.

We created Ubiquity in 2012 to make outsourcing better.

And together with our clients, we’re pioneering new approaches to maximize every customer contact. You’ll get the support of nine, highly-engaged, global teams.

New York

90 Park Avenue, 17th Floor
New York, NY 10016, USA
+1 855 338 2789
Omaha

2717 North 118th Street, Building 7,
Suite 100 Omaha, NE 68164, USA
+1 402 509 8833
Manila

Bench Building, 10th Floor
Rizal Drive & 30th Street, Bonifacio Global City
Metro Manila, Philippines
+63 2 556 3816
Bacolod

Negros First CyberCentre Corner
of Lacson Street & Hernaez Street
Bacolod City 6100, Philippines
+63 2 556 3816
San Salvador

63 Ave Norte y Alameda Roosevelt
Centro Financiero Gigante, Torre A Nivel 10
Colonia Escalon, San Salvador, El Salvador
+503 2223 2909
Budapest

Váci út 76. T2 3rd floor
H-1133 Budapest, Hungary
Amsterdam

Weesperstraat 61, 1018 VN Amsterdam
Lisbon

Rua do Alecrim, 53 – 1º Andar
1200-014, Lisboa, Portugal
Bogotá

Opening in 2018

Leadership

Matt Nyren

President and Chief Executive Officer
Sagar Rajgopal

Chief Operating Officer
Franz Schwarzinger

Chief Information Officer
Corey Besaw

Chief Innovation Officer
Casey McGuane

Executive Vice President
Mike Nemer

Senior Vice President, Business Development
Ron Fetzer

Vice President, Finance
Jennifer Garde

Vice President, Client Solutions
Amy Pugh

Vice President, Legal
Megan Porter

Global Director, Learning Services

Board of Directors

Ray Iglesias

Executive Chairman
Elon Boms

Board Member
Matt Nyren

Board Member
Jonathan Weiner

Board Member

Matt Nyren

President and Chief Executive Officer

Matt Nyren is the president and chief executive officer of Ubiquity Global Services. Matt founded Ubiquity in 2012 and served as its president during the company’s first four years of expansion before assuming CEO responsibilities in January 2017. Matt has more than 25 years of senior leadership experience in the contact center and business process outsourcing space. Before starting Ubiquity, he was the senior vice president for managed services at TxVia, a pioneering emerging payments technology company that was acquired by Google in 2012. At TxVia, Matt led a multinational team to deliver cutting-edge customer service solutions for many of the leading companies in the emerging payments industry. Previously, Matt established and successfully expanded leading contact center delivery solutions in the United States, Europe, Latin America, India and the Philippines.

Sagar Rajgopal

Chief Operating Officer

Sagar Rajgopal manages worldwide operations for Ubiquity. Sagar has years of diverse experience in the business process outsourcing space with deep credentials in corporate planning, talent retention and employee development. Upon earning his MBA from the Asian Institute of Management in 2004, Sagar was hired to lead the workforce management operation for Ambergris Solutions. Sagar subsequently served in a variety of corporate strategy and global operations roles for TELUS International, helping to grow the business to more than 10,000 employees in the Philippines and the Americas. Sagar joined TxVia in 2011 and directed contact center operations in the United States and Latin America.

Franz Schwarzinger

Chief Information Officer

Franz Schwarzinger is Ubiquity’s chief information officer. As the company’s CIO, Franz has built a robust global cloud-based telephony network, developed innovative approaches to core contact center technologies and greatly enhanced the user interface for both Ubiquity’s customers and call center operations. He has also spearheaded the development of multiple proprietary technologies including Ubiquity InTouch. Before joining Ubiquity, Franz led the managed services division of emerging payments processor TxVia’s technology department, a company acquired by Google. Previously, he served as system architect and lead developer for Amsterdam-based RIPE NCC, Europe’s leading Internet registration and coordination agency.

Corey Besaw

Chief Innovation Officer

Corey Besaw is the chief innovation officer for Ubiquity Global Services where he is responsible for leading the development of new products and services for Ubiquity’s customers. Corey brings more than 10 years of business process outsourcing (BPO) and product leadership experience to the company and has helped launch and expand contact center operations in the United States, Europe and the Asia Pacific region. Before joining Ubiquity, Corey led product development for payment processor TxVia’s managed services division. Corey also serves as the chief product officer for aigent, a fully held subsidiary of Ubiquity focusing on the application of artificial intelligence and machine learning solution s for the BPO industry.

Casey McGuane

Executive Vice President

Casey McGuane is the executive vice president of Ubiquity Global Services. With more than 17 years of financial services, consumer banking and payments experience, Casey joined the Ubiquity team in 2018. Prior to this, Casey spent 15 years in senior leadership positions, including chief operating officer and executive vice president, with Higher One Holdings (NYSE: ONE), an Edtech and payments company that was acquired in 2016. With Higher One, Casey managed operations, client and customer services, sales support and the project management office. He most recently served as the chief operating officer and executive vice president for BankMobile, a division of Customers Bank ( NYSE: CUBI ). Casey is also an inventor on three payment processing patents and serves on several non-profit boards.

Mike Nemer

Senior Vice President, Business Development

Mike Nemer is Ubiquity’s senior vice president of business development. Mike joined Ubiquity in 2017 and spearheads the strategic planning critical to enhancing the company’s long-term competitiveness and growth, including the expansion into new verticals and business disciplines. Mike leads Ubiquity’s growing business development organization and manages a team of globally-based sales professionals. He joins the company with more than 20 years of business development and sales leadership experience in the outsourcing industry, with notable accomplishments acquiring and growing revenue in the financial services and health care verticals. Mike has deep executive management experience and has held P&L responsibility outsourcing firms including Sitel and The Results Companies.

Ron Fetzer

Vice President, Finance

Ron Fetzer is vice president of finance for Ubiquity Global Services. Ron is responsible for managing the financial operations of the company including accounting and financial reporting, finance operations, tax, treasury, investor relations and strategic financial planning. Ron is a seasoned accounting executive with more than 25 years diversified public and private accounting and managerial experience including accounting, finance, treasury, taxation, human resources and operations. Before joining Ubiquity, Ron was a financial advisor and interim CFO for several publicly held and private companies. This experience includes helping lead the sale of TxVia to Google. Previously, Ron served as chief financial officer for Bill Blass, Ltd., and in various financial management and reporting roles at other companies. Ron is a Certified Public Accountant.

Jennifer Garde

Vice President, Client Solutions

Jennifer Garde serves as vice president, client solutions for Ubiquity Global Services where she is responsible for ensuring all client business objectives are fully achieved. She has nearly 15 years experience in the contact center management space, with a specialization in new program implementation, client services and contact center vendor management. Before joining Ubiquity, Jennifer managed multiple client accounts for Total Systems (TSYS), including the company’s Canadian managed services portfolio.

Amy Pugh

Vice President, Legal

Amy Pugh is Ubiquity’s legal counsel and chief compliance officer. In her role, Amy provides legal advice to Ubiquity’s executive team and leads all compliance efforts for the organization. She has more than 10 years’ experience in FinTech with specialization in the legal, regulatory and compliance aspects of the payments space. Prior to joining Ubiquity, Amy served as Unirush LLC’s chief compliance officer and legal counsel and accumulated additional experience in a similar capacity with Fifth Third Bank.

Megan Porter

Global Director, Learning Services

Megan Porter serves as Ubiquity’s Global Director, Learning Services. Megan leads Ubiquity’s new and existing employee development programs and manages the company’s highly innovative quality assurance program. Megan has accumulated more than 15 years experience in corporate learning and development, and has a strong track record delivering high performing Customer Experience programs in support of numerous international banking and financial services portfolios. Prior to joining Ubiquity, held senior learning and development management roles with Google, TxVia, Morgan Stanley and TSYS.

Ray Iglesias

Executive Chairman

Ray Iglesias is the executive chairman of Ubiquity Global Services. He has deep leadership experience, having previously held key roles in several successful startup organizations. Ray most recently served as the chief financial officer for TxVia, Inc. At TxVia, Ray raised more than $55M in funding from top-tier investors including Oak Investment Partners and Bain Capital before helping to close the sale of TxVia to Google in 2012. He previously co-founded Prepaid Media (2005) and Clarity Payment Solutions (2000), which was sold to S&P 500-listed corporation Total Systems, Inc. in 2004. A graduate of Columbia University’s School of Law, Ray previously worked as an associate at Dewey & LeBoeuf.

Elon Boms

Board Member

Elon co-founded LaunchCapital in January 2008 to help entrepreneurs gain quick access to seed capital and mentorship. With a passion for working with industry disruptors and teams that have a strong business development focus, Elon has been involved in over 200 investments across a wide range of industries and geographies. He holds an MBA from Yale School of Management and a BA in Economics from George Washington University. His prior work experience includes brand management, strategy consulting and finance. Elon lives in Connecticut with his wife, two young daughters and a very shaggy dog.

Matt Nyren

Board Member

Jonathan Weiner

Board Member

Jonathan joined the Ubiquity board of directors in 2014. Jonathan is a recognized leader and a proven, serial entrepreneur with an exceptional track record of creating and managing successful new ventures. Jonathan currently serves as Venture Partner for Oak HC/FT. Previously, he was the Head of Global Business Development for Google Wallet and Payments. He also co-founded Money2020, the leading event for innovators in emerging payments and financial services and co-founded Shoptalk, the leading event for next generation commerce.

Experience the difference between a provider and a partner.

From day one, we serve as an extension of your team, aligning cost and business goals and offering uncommon transparency.

We created Ubiquity in 2012 to make outsourcing better.

New York

Omaha

Manila

Bacolod

San Salvador

Budapest

Amsterdam

Lisbon

Bogotá

Leadership

Matt Nyren

Sagar Rajgopal

Franz Schwarzinger

Corey Besaw

Casey McGuane

Mike Nemer

Ron Fetzer

Jennifer Garde

Amy Pugh

Megan Porter

Board of Directors

Ray Iglesias

Elon Boms

Matt Nyren

Jonathan Weiner

Matt Nyren

President and Chief Executive Officer

Sagar Rajgopal

Chief Operating Officer

Franz Schwarzinger

Chief Information Officer

Corey Besaw

Chief Innovation Officer

Casey McGuane

Executive Vice President

Mike Nemer

Senior Vice President, Business Development

Ron Fetzer

Vice President, Finance

Jennifer Garde

Vice President, Client Solutions

Amy Pugh

Vice President, Legal

Megan Porter

Global Director, Learning Services

Ray Iglesias

Executive Chairman

Elon Boms

Board Member

Matt Nyren

Board Member

Jonathan Weiner

Board Member